Support Services

The Health Arts College is committed to provide support to students to achieve their learning goals and achieve academic progress towards meeting the learning outcomes of their chosen course. High quality support services are provided to students by maintaining sufficient support staff to meet the needs of all students enrolled with THA.
Services provided by The Health Arts College are at no additional cost to the students. Where external support services may be required, THA will not charge the students for the referral.

Services Provided

Orientation

The Health Arts College ensures that all students receive support to study. An orientation program is compulsory for all students prior to starting their course. This program is conducted at the beginning of each course intake and where a student is admitted to a course late, the Compliance Manager will go through the orientation on an individual basis.
The orientation program will provide the following information and THA will ensure that the program is culturally sensitive so as not to offend any student.

  • Student support services
  • Fees and fee refunds ( including VET Student Loans)
  • Training and Assessments
  • Recognition of prior learning/ credit transfer
  • Academic/ Non-Academic Grievance Procedure
  • Student code of behaviour
  • Attendance requirements
  • College facilities and resources
  • A tour of the college
  • Other related policies

Learning Support

Students are provided with a range of learning support options and resources to help them meet course requirements and maintain attendance. This includes:

  • Mentoring from appropriately qualified trainers including their phone and email contact details.
  • Tutorial support assistance.
  • Computer and technology support.
  • Referral to Adult Learning and LLN Specialist

Welfare Services

Welfare services can include services that address equity issues, peer mentoring, programs promoting social interaction, stress-management. It may also include advice on academic and study issues. For more sensitive issues The Health Arts College offers a referral service to Life Resolutions at no additional cost


Other useful external support services

Reading and Writing Hotline

Telephone: 1300 655 506      Website:http://www.literacyline.edu.au/index.html
For the price of a local call anywhere in Australia, the Hotline can provide you with advice and a referral to one of 1200 providers of courses in adult literacy and numeracy.


Disability Rights

Telephone: 1800 462 480
Telephone: 02 8014 7000
Disability Rights is an advocacy organisation directed by people with a disability. They work with and on behalf of adults with a disability. They provide individual advocacy, information and support to people with a disability via our network of advocates. This support may include making representation on behalf of individuals with a disability, helping individuals to advocate for themselves or helping others to advocate for them.


Lifeline

Telephone: 13 11 14
Anyone can call Lifeline. The 13 11 14 service offers a counselling service that respects everyone’s right to be heard, understood and cared for. They also provide information about other support services that are available in communities around Australia. If you feel that you might need telephone counselling, you can call about anything that might be troubling you.


Fair Work Australia

Telephone: 1300 799 675      Website: www.fwa.gov.au/index.cfm
Anyone can call Lifeline. The 13 11 14 service offers a counselling service that respects everyone’s right to be heard, understood and cared for. They also provide information about other support services that are available in communities around Australia. If you feel that you might need telephone counselling, you can call about anything that might be troubling you.


Reach Out

Website: www.reachout.com.au
Reach Out is a web-based service that inspires young people to help themselves through tough times, and find ways to boost their own mental health and wellbeing. Their aim is to improve young people’s mental health and wellbeing by building skills and providing information, support and referrals in ways they know work for young people.